MERCH CARTEL
Shipping and Delivery
SHIPPING POLICY
OVERVIEW
Thank you for shopping with MERCH CARTEL.
This Shipping Policy explains how orders placed through our online store are processed, shipped, and delivered.
Shipping availability, rates, and delivery options may vary depending on the products in your order, destination, order size, and available carriers. The shipping options and charges available for your order will be displayed at checkout when applicable.
ORDER PROCESSING
Orders are processed after successful order placement and payment authorization.
Processing time is separate from carrier transit time. Certain products may require additional processing because of availability, production requirements, customization, order volume, or other factors.
If a specific processing or estimated shipping timeframe applies to a product, it may be displayed on the applicable product page, during checkout, or in communications regarding your order.
We do not guarantee delivery on a particular date unless Merch Cartel has expressly agreed to that date in writing.
If we become aware of a significant delay affecting your order, we may contact you using the email address or telephone number provided with your order and provide available options as required by applicable law.
SHIPPING RATES
Shipping charges, when applicable, are calculated or displayed during checkout before you complete your purchase.
Shipping rates may depend on factors including:
- Delivery destination
- Package size and weight
- Products ordered
- Available shipping services
- Order quantity
- Carrier rates
Any free-shipping promotion, discounted shipping offer, or special shipping arrangement is subject to the terms displayed with that offer.
DELIVERY ESTIMATES
Any shipping, transit, or delivery dates provided by Merch Cartel or a shipping carrier are estimates unless expressly stated otherwise.
Carrier transit times begin after an order has been processed and transferred for shipment.
Delivery times may be affected by circumstances including:
- Carrier delays
- Weather
- Holidays
- High-volume periods
- Incorrect or incomplete delivery information
- Customs processing
- Transportation disruptions
- Product or production availability
- Events outside our reasonable control
Merch Cartel cannot guarantee carrier delivery schedules.
CUSTOM MERCHANDISE AND BULK ORDERS
Custom merchandise, personalized products, business orders, team orders, organization orders, event merchandise, and bulk projects may follow different production and shipping timelines from standard retail orders.
Estimated production and delivery schedules for custom merchandise will be communicated as part of the applicable project.
Production schedules may depend on factors such as product availability, order quantities, artwork preparation, proof approval, decoration method, production requirements, and shipping destination.
Customers should communicate any important event date or requested delivery date when submitting a custom merchandise inquiry.
Providing a requested date does not guarantee delivery by that date unless Merch Cartel expressly confirms the applicable schedule.
For custom merchandise and bulk-order shipping questions, contact:
SHIPPING DESTINATIONS
Orders can be shipped only to destinations supported by our store and available shipping services.
Available shipping destinations and methods will generally be shown during checkout.
If shipping is unavailable for your location, you might not be able to complete checkout for that destination.
For questions about shipping availability, contact info@shopmerchcartel.com.
INTERNATIONAL ORDERS
When international shipping is available, orders may be subject to customs processing, import duties, taxes, brokerage charges, or other fees imposed by the destination country or applicable authorities.
Unless expressly stated otherwise or collected during checkout, such charges may be the responsibility of the recipient.
International delivery estimates may vary because of customs clearance and local carrier procedures.
Merch Cartel is not responsible for customs delays outside our reasonable control.
SHIPPING ADDRESS
Customers are responsible for entering a complete and accurate shipping address before submitting an order.
Please carefully review your:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
If you notice an error after placing an order, contact us as soon as possible at info@shopmerchcartel.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a carrier.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by applicable law.
ORDER TRACKING
When tracking information is available, it may be provided by email or through the order information associated with your purchase.
Tracking information might require some time to update after a shipping label is created or after the carrier receives the package.
Once tracking is available, customers should use the carrier’s tracking information for the latest shipment status.
DAMAGED OR INCORRECT ORDERS
Please inspect your order when it arrives.
If your shipment arrives damaged, contains an incorrect item, or has another fulfillment problem, contact us as soon as possible at:
Please include:
- Your name
- Order number
- Description of the issue
- Photos of the product and packaging when applicable
We will review the information and determine the appropriate next steps.
Custom merchandise customers may contact sales@merchcartel.co regarding production or bulk-order issues.
LOST OR MISSING PACKAGES
If tracking indicates that your package is delayed, lost, or delivered but you have not received it, please first review the carrier’s tracking information and check the delivery location carefully.
You may also contact us at info@shopmerchcartel.com with your order number so we can review the available shipment information and assist with appropriate next steps.
Resolution may depend on the circumstances of the shipment and the applicable carrier process.
MULTIPLE SHIPMENTS
In some circumstances, products from the same order may be shipped separately.
If an order is divided into multiple shipments, you may receive separate tracking information for each shipment.
DELIVERY DELAYS
If we are unable to ship an order within an applicable stated or reasonably expected timeframe, we will handle the delay in accordance with applicable law, which may include contacting the customer regarding the delay and providing cancellation or refund options where required.
RETURNS
Shipping a product back to Merch Cartel does not automatically qualify the product for a return or refund.
Please review our Return and Refund Policy and contact us before sending merchandise back.
Do not mail returns to the Merch Cartel business address unless we have specifically authorized the return and provided return instructions.
Unauthorized returns might not be accepted.
CONTACT US
For standard retail orders and shipping questions:
MERCH CARTEL
Email: info@shopmerchcartel.com
Phone: (661) 373-9310
For custom merchandise and bulk-order shipping:
Business address:
MERCH CARTEL
5100 Eldorado Pkwy., Suite 102
McKinney, TX 75070
United States
Please do not send returns to this address unless Merch Cartel has specifically instructed you to do so.